Legal

Privacy Policy

Last updated: October 20, 2026

Zovioh ("Zovioh", "we", "us" or "our") is a marketing and automation agency based in Mississauga, Ontario, Canada. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website at zovioh.site, fill in one of our forms, book a call with us or receive messages from us.

1.Information we collect

Information you give us. When you request a Missed Lead Audit, book a call or contact us, we collect:

  • Your first and last name
  • Your clinic or business name
  • Your email address and phone number
  • Whether you agreed to receive text messages, and when
  • Anything else you choose to tell us, for example during a call or by email

Information collected automatically. When you visit our website, we and our service providers may collect technical information such as your IP address, browser and device type, the pages you visit, the website that referred you, and marketing tags in the page link (for example, UTM parameters that tell us whether you came from an email or social media).

We do not collect patient or health information. Our forms only ask for business contact details. Please do not send us any patient records or personal health information.

2.How we use your information

We use your information to:

  • Prepare and deliver your Missed Lead Audit
  • Book, confirm and remind you about calls you schedule with us
  • Reply to your questions and requests
  • Send you information about our services, where you have agreed to receive it or where the law allows
  • Understand how people find and use our website, so we can improve it
  • Keep our website and systems secure, and meet our legal obligations

We collect and use personal information with your consent, which you can withdraw at any time (see Your rights and choices).

3.Text messages (SMS)

If you tick the SMS consent box on our form, you agree to receive text messages from Zovioh at the number you provided about your audit request, including booking confirmations and appointment reminders. Message frequency varies. Message and data rates may apply.

  • Reply STOP at any time to stop receiving text messages.
  • Reply HELP for help, or contact us using the details below.
  • Giving SMS consent is not a condition of any purchase or of receiving your audit.

We do not sell or share your mobile number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers who send messages on our behalf.

4.How we share your information

We do not sell your personal information. We only share it with:

  • Service providers who help us run our business, such as our CRM and booking platform (which also stores form submissions and sends our emails and text messages), our email provider and our website hosting provider. They may only use your information to provide services to us.
  • Authorities or other parties where required by law, or to protect our rights, property or safety, or that of others.
  • A buyer or successor if our business is sold or reorganised, under the same protections described in this policy.

5.Cookies and similar technologies

Our website, and the form and booking tools on it, use cookies and similar technologies to make them work, remember your choices and measure how the site is used. You can block or delete cookies in your browser settings. Some parts of the site, like the form or booking calendar, may not work properly without them.

Our pages also load fonts from Google Fonts and images from Unsplash. These services may receive your IP address when your browser loads them.

6.How long we keep your information

We keep your information only as long as we need it for the purposes in this policy, for example while we are in contact about your audit or working together, and then as long as required for legal, accounting or reporting purposes. When we no longer need it, we delete it or make it anonymous.

7.Security

We use reasonable physical, technical and administrative safeguards to protect your information, and we limit access to people who need it. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

8.Your rights and choices

Subject to applicable law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you can:

  • Ask to see the personal information we hold about you
  • Ask us to correct information that is wrong or incomplete
  • Withdraw your consent, or ask us to delete your information
  • Unsubscribe from emails using the link in any email we send
  • Stop text messages by replying STOP

To make a request, contact us using the details below. We may need to confirm your identity first. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

9.Where your information is stored

Some of our service providers store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country, including lawful requests from its authorities.

10.Children

Our website and services are for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 18.

11.Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Significant changes will be highlighted on this page.

12.Contact us

For questions, requests or complaints about this policy or your personal information, contact:

Zovioh
Mississauga, Ontario, Canada
Email: [CONTACT EMAIL]